116 Middle Road
#05-03 ICB Enterprise
Singapore 188972
Tel: 6341 7221

Frequently Asked Questions

Please read our FAQ before sending us a message.

Do I receive an invoice for my order

An invoice will be sent to your registered email address once you have completed the payment process.

Returns & Refunds

Items can be returned within 7 days upon receipt of shipment.

However, change of mind returns is not applicable for following products:

  • All hankerchiefs/ towels
  • All products delivered by seller after signing the delivery slip
Does 33dreamweaver cover the shipment cost for returns?

No. Shipment/postage/courier cost for returns has to be borne by buyer.

How long is the quality evaluation process?

The evaluation process takes 2 to 4 business days once the item reaches our evaluation department

The refund process only begins after we have finished evaluating your returned product.

Refund lead time

Credit card: 5-15 working days

Paypal: 2 working days

Send us an email

For enquiries and to discuss business and collaboration opportunities, contact 33dreamweaver.